All Systems Operational
Uptime over the past 90 days. View historical uptime.
Payments API Operational
90 days ago
99.92 % uptime
Today
Preferences Operational
90 days ago
99.99 % uptime
Today
Merchant Order Operational
90 days ago
99.97 % uptime
Today
SDK Javascript Operational
90 days ago
100.0 % uptime
Today
SDK JavaScript v2 Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
IPN Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Shopify Module Operational
90 days ago
100.0 % uptime
Today
QR Operational
90 days ago
99.97 % uptime
Today
QR Orders ? Operational
90 days ago
99.97 % uptime
Today
Point - API for PDVs Operational
90 days ago
99.99 % uptime
Today
API for PDVs Operational
90 days ago
100.0 % uptime
Today
API for Devices Operational
90 days ago
99.98 % uptime
Today
Delivery Operational
90 days ago
99.99 % uptime
Today
Order API Operational
90 days ago
99.99 % uptime
Today
Checkout Bricks Operational
90 days ago
99.99 % uptime
Today
Frontend Operational
90 days ago
99.98 % uptime
Today
Bricks Bundle API Operational
90 days ago
100.0 % uptime
Today
Platforms Operational
90 days ago
100.0 % uptime
Today
VTEX (v2) Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Argentina Operational
Checkout Pro Operational
Web Tokenize Checkout Operational
Subscriptions Operational
Payment Processing Operational
Payment Processing Point Operational
Brazil Operational
Checkout Pro Operational
Web Tokenize Checkout Operational
Subscriptions Operational
Payment Processing Operational
Payment Processing Point Operational
Chile Operational
Checkout Pro Operational
Web Tokenize Checkout Operational
Subscriptions Operational
Payment Processing Operational
Colombia Operational
Checkout Pro Operational
Web Tokenize Checkout Operational
Subscriptions Operational
Payment Processing Operational
Mexico Operational
Checkout Pro Operational
Web Tokenize Checkout Operational
Subscriptions Operational
Payment Processing Operational
Payment Processing Point Operational
Peru Operational
Checkout Pro Operational
Web Tokenize Checkout Operational
Subscriptions Operational
Payment Processing Operational
Uruguay Operational
Checkout Pro Operational
Web Tokenize Checkout Operational
Subscriptions Operational
Payment Processing Operational
Developer Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023
BRAZIL - Contingencies
Resolved - This incident has been resolved.
May 28, 02:30 GMT-03:00
Identified - The following payment methods are experiencing trouble in payment processing: VISA, VISA Debit, MasterCard, MasterCard Debit (Brazil). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.
May 28, 01:23 GMT-03:00
May 27, 2023
ALL SITES - Merchant Order QR
Resolved - This incident has been resolved.
May 27, 06:51 GMT-03:00
Identified - We are investigating issues with Merchant Order QR API. Until we find the root cause, you might experience some difficulties. News will be informed as soon as possible.
May 27, 06:44 GMT-03:00
May 26, 2023
BRAZIL - Contingencies
Resolved - This incident has been resolved.
May 26, 07:00 GMT-03:00
Identified - We’ve noticed some issues with PIX on Brazil. We’re currently investigating the root cause and will update as soon as possible.
May 26, 06:41 GMT-03:00
BRAZIL - Contingencies
Resolved - This incident has been resolved.
May 26, 05:20 GMT-03:00
Identified - We’ve noticed some issues with PIX on Brazil. We’re currently investigating the root cause and will update as soon as possible.
May 26, 05:00 GMT-03:00
ALL SITES - Contingencies API Preferences
Resolved - This incident has been resolved.
May 26, 05:03 GMT-03:00
Identified - We’ve noticed some issues with API Payments. We’re currently investigating the root cause and will update as soon as possible.
May 26, 04:40 GMT-03:00
May 25, 2023

No incidents reported.

May 24, 2023
COLOMBIA - Contingencies
Resolved - This incident has been resolved.
May 24, 22:27 GMT-03:00
Identified - The following payment methods are experiencing trouble in payment processing: VISA, MasterCard, American Express, Diners (Colombia). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.
May 24, 21:28 GMT-03:00
ALL SITES - Contingencies API Payments
Resolved - This incident has been resolved.
May 24, 04:40 GMT-03:00
Identified - We’ve noticed some issues with Payments API search. We’re currently investigating the root cause and will update as soon as possible.
May 24, 04:08 GMT-03:00
May 23, 2023
ALL SITES - Contingencies API Payments
Resolved - This incident has been resolved.
May 23, 20:58 GMT-03:00
Identified - We’ve noticed some issues with API Payments. We’re currently investigating the root cause and will update as soon as possible.
May 23, 20:50 GMT-03:00
ALL SITES - Contingencies API Payments
Resolved - This incident has been resolved.
May 23, 20:23 GMT-03:00
Identified - We’ve noticed some issues with API Payments. We’re currently investigating the root cause and will update as soon as possible.
May 23, 20:10 GMT-03:00
ALL SITES - Contingencies API Payments
Resolved - This incident has been resolved.
May 23, 20:08 GMT-03:00
Identified - We’ve noticed some issues with API Payments. We’re currently investigating the root cause and will update as soon as possible.
May 23, 20:02 GMT-03:00
ALL SITES - Contingencies API Payments
Resolved - This incident has been resolved.
May 23, 20:00 GMT-03:00
Identified - We’ve noticed some issues with API Payments. We’re currently investigating the root cause and will update as soon as possible.
May 23, 19:52 GMT-03:00
COLOMBIA - Contingencies
Resolved - This incident has been resolved.
May 23, 05:43 GMT-03:00
Identified - The following payment methods are experiencing trouble in payment processing: VISA, MasterCard, American Express, Diners (Colombia). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.
May 23, 02:12 GMT-03:00
May 22, 2023
MEXICO - Contingencies
Resolved - This incident has been resolved.
May 22, 07:59 GMT-03:00
Identified - The following payment methods are experiencing trouble in payment processing: VISA Debit (Banorte), VISA (Banorte), MasterCard (Banorte), MasterCard Debit (Banorte). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.
May 22, 06:45 GMT-03:00
May 21, 2023
COLOMBIA - Contingencies PSE
Resolved - This incident has been resolved.
May 21, 18:36 GMT-03:00
Identified - We are experiencing issues affecting the payment processing for payment method PSE (Colombia).
May 21, 16:13 GMT-03:00
BRAZIL - Contingencies
Resolved - This incident has been resolved.
May 21, 01:46 GMT-03:00
Identified - We’ve noticed some issues with PIX on Brazil. We’re currently investigating the root cause and will update as soon as possible.
May 21, 01:36 GMT-03:00
May 20, 2023

No incidents reported.

May 19, 2023
BRAZIL - Contingencies
Resolved - This incident has been resolved.
May 19, 14:50 GMT-03:00
Identified - The following payment methods are experiencing trouble in payment processing: VISA, VISA Debit, MasterCard, MasterCard Debit (Brazil). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.
May 19, 14:30 GMT-03:00
May 18, 2023
ALL SITES - Contingencies API Payments
Resolved - This incident has been resolved.
May 18, 18:12 GMT-03:00
Identified - We’ve noticed some issues with Payments API search. We’re currently investigating the root cause and will update as soon as possible.
May 18, 17:23 GMT-03:00
ARGENTINA - Contingencies
Resolved - This incident has been resolved.
May 18, 15:21 GMT-03:00
Identified - The following payment methods are experiencing trouble in payment processing: Mastercard, MasterCard Debit, Maestro, Cabal, Nativa, Cabal Debit, Cordobesa, CMR (Argentina). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.
May 18, 14:16 GMT-03:00
COLOMBIA - Contingencies PSE
Resolved - This incident has been resolved.
May 18, 13:56 GMT-03:00
Identified - We are experiencing issues affecting the payment processing for payment method PSE (Colombia).
May 18, 13:13 GMT-03:00
ARGENTINA - Contingencies
Resolved - This incident has been resolved.
May 18, 09:10 GMT-03:00
Identified - The following payment methods are experiencing trouble in payment processing: Mastercard, MasterCard Debit, Maestro, Cabal, Nativa, Cabal Debit, Cordobesa, CMR (Argentina). The payments are being received correctly and will be processed when the payment method is live again. Payments processed through binary mode will be rejected automatically.
May 18, 07:10 GMT-03:00
May 17, 2023

No incidents reported.

May 16, 2023
ALL SITES - Merchant Order QR
Resolved - This incident has been resolved.
May 16, 02:22 GMT-03:00
Identified - We are investigating issues with Merchant Order QR API. Until we find the root cause, you might experience some difficulties. News will be informed as soon as possible.
May 16, 02:07 GMT-03:00
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